Please update the Wi-Fi configuration on your devices (smartphones, laptops, tablets) by July 11 at the latest.
What happens if you don’t take action? Without this update, your device will no longer be able to connect to the eduroam Wi-Fi network after the deadline or will display a critical security warning. Since the required security certificate is permanently stored (“pinned”) on your devices, the IT department cannot perform this update centrally for you— your assistance is absolutely necessary.
Here’s how to complete the update (which can also be done from home):
The reconfiguration only requires an internet connection (e.g., mobile data or Wi-Fi at home). You do not need to be on campus to do this.
Important for logging in: In both cases, use your full user ID (e.g., username@folkwang-uni.de) and your personal password.
Important Troubleshooting Notes:
Based on frequent support requests, please follow these device-specific steps:
Call for mutual support: Since many devices need to be updated in a short period of time, our support team is under heavy strain. Please help one another within your departments. Often, issues can be quickly resolved by taking a look at the settings together.
Technical Background (for those interested):
eduroam uses digital certificates for security. Due to unforeseeable technical changes (primarily driven by Google), the existing Telekom certificates (T-TeleSec GlobalRoot Class 2) can no longer be renewed and must be replaced worldwide on short notice. In our case, unfortunately, we had only a few days’ notice.
For more complex issues, IT Support (servicedesk(at)folkwang-uni.de) is, of course, still available to assist you.
eduroam is a European initiative that provides staff, faculty, and students with internet access at the locations of all participating organizations. eduroam is available at many organizations in Europe and beyond. You can access the eduroam Wi-Fi network using your Folkwang email address and password.
Use one of the two tools to easily configure common devices. To log in, you’ll need your Folkwang login (e.g., “vorname.nachname@folkwang-uni.de”) and password. You do not need to be on campus to configure your device.
iOS[1], Android[1], Windows, Linux
To configure your device, use the geteduroam app. You can find it in the respective app store or directly on the geteduroam homepage.
macOS, Linux, ChromeOS
Use the eduroam CAT configuration tool. macOS: CAT downloads a profile file that must then be installed via the Profile Manager. macOS Instructions
[1] To download from the Google Play Store or Apple Store, you’ll need an internet connection on your device.
To set up the service, you’ll need an active internet connection. Please follow the installation instructions at https://cat.eduroam.org, or if you ’re using an Android device , download the Android app from the Google Play Store.
Starting with Android 11, you must use the eduroam app. Older Android versions can continue to use cateduroam.
If you have updated from Android 10 to Android 11, you must first uninstall the eduroamCAT app, delete the eduroam Wi-Fi network from the list of saved networks, and then install the geteduroam app.
Install the app
1. Download and install the geteduroam app from the Play Store:
Configure the app
2. After opening the app, search for "Folkwang University of the Arts" in the "Organization" field:
3. You will now need your personal login credentials.
Username: vorname.nachname(at)folkwang-uni.de
Password: Folkwang Password
Then click “Connect to Network.”
4. The setup is complete, and you can now connect to the eduroam Wi-Fi network.
